General Terms and Conditions for Accommodation

of Rocket Immo & Management GmbH, Einfahrt Mitte 422b, 6290 Mayrhofen, Austria (company register no. FN 287966f, Regional Court Innsbruck, VAT ID ATU71847237), for the Black Eagle Appartements holiday apartments in Mayrhofen

Version of 13 November 2026

This translation is for your information. Only the German version is legally binding (see 2.4).

1. Scope

1.1 These Terms apply to all contracts for accommodation in the Black Eagle Appartements ("accommodation contract") concluded directly with us, in particular through our online booking system at www.blackeagle-appartements.com, by email, by phone or on WhatsApp.

1.2 For bookings made through booking platforms (e.g. Booking.com, Airbnb, Expedia, FeWo-direkt), the price, payment and cancellation terms agreed there apply. Sections 7 to 13 of these Terms (arrival and departure, occupancy, dogs, house rules, liability, set-off, deadlines) apply in addition where the platform refers to them at the time of booking.

1.3 Individual agreements (e.g. special requests we have confirmed by email or WhatsApp) take precedence over these Terms. In all other respects, the statutory provisions apply.

1.4 Definitions: "we" means Rocket Immo & Management GmbH. A "guest" is any person staying overnight in an apartment. The "contracting party" or "you" is the person who makes the booking; as a rule, they are also a guest and are responsible for ensuring that everyone travelling with them complies with these Terms. "Consumer" and "business" have the meaning given in the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG).

2. Conclusion of the contract

2.1 The apartments, prices and rates shown on our website do not constitute a binding offer. In the booking system, you choose your travel dates, number of guests, apartment, rate and any extras, and enter your details. Before you submit your booking, you see a summary showing the total price, the payment date and the last day of free cancellation. Up to that point, you can correct any of your entries using "Change" or "Back".

2.2 Only adults (aged 18 or over) may book. By clicking "Book with obligation to pay", you make a binding offer to conclude the accommodation contract. The contract is concluded as soon as we confirm the booking on the confirmation page; you also receive the confirmation by email. If the apartment has been booked through another channel in the meantime, no contract is concluded; any payment already authorised is released immediately, and you incur no costs.

2.3 The booking confirmation states the apartment, travel dates, number of guests, rate, total price, payment schedule and the last day of free cancellation. We provide these Terms, in the version valid at the time of booking, together with the confirmation. We store the contract text; you can view your booking at any time using the link in the confirmation.

2.4 The language of the contract is German. Translations of these Terms (English, Arabic) are for information only; in the event of any discrepancy, the German version prevails.

2.5 For bookings made by email, phone or WhatsApp, the contract is concluded when we confirm it by email. Sections 4 to 6 apply to the rate stated in that confirmation; payment is made through the payment link we send you or in another way stated in the confirmation.

3. No right of withdrawal under the FAGG

Under § 18 Abs. 1 Z 10 of the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), there is no statutory right of withdrawal for accommodation services provided on a specific date or within a specific period. Whether, and until when, you can cancel free of charge depends solely on the rate you choose (section 5).

4. Prices, services and tourist tax

4.1 All prices are in euros and include statutory VAT. The total price shown in the booking system consists of the accommodation price, the extras booked and the tourist tax. The accommodation price includes: use of the apartment, final cleaning, bed linen and towels, one underground parking space per apartment, Wi-Fi, electricity, heating and water, and use of the ski room and the lift. For stays of more than three nights, we will clean the apartment once, free of charge, after the third night if you wish; there is no daily cleaning. You only pay more for extras that you book separately or use on site.

4.2 The accommodation price depends on the apartment, travel dates, rate and number of guests. The price that the booking system shows for the number of guests entered is the one that applies. Every person counts towards the price and the maximum occupancy, including children and babies.

4.3 For stays of 5 nights or more, you receive a 5% discount on the accommodation price of the rate you choose. Rate discounts and surcharges apply only to the accommodation price, not to extras or the tourist tax.

4.4 Tourist tax: Under the Tyrolean Accommodation Tax Act 2003 (Tiroler Aufenthaltsabgabegesetz 2003), a tourist tax (Aufenthaltsabgabe, known locally as Ortstaxe) is payable for each liable person per night, currently €3.20. Persons are exempt until the end of the calendar year in which they turn 15; for this purpose, we ask for the children's ages when you book and, if necessary, their year of birth. We collect the tourist tax with the total price and pay it in full to the local tourism association (Tourismusverband). If the tax is changed by law or regulation after you book, the amount in force on each night of your stay applies: we may charge you any increase afterwards, and we refund any reduction. If a booking is cancelled or you do not arrive, we always refund the tourist tax in full.

4.5 Extras: Drinks, snacks, packages, dogs, baby cots and additional outdoor parking spaces are charged at the prices shown in the booking system and paid with the total price. Drinks and snacks will be waiting for you in the apartment on your arrival day. We supply alcoholic drinks only to persons aged 18 or over; by ordering them, you confirm that you are 18 or over. Additional outdoor parking spaces are limited; if no space is available when you arrive, we refund the price you paid for it; there are no further claims. Charging an electric car at the wallbox in the underground car park costs €0.40 per kWh and is billed according to the energy used after your departure (section 5.4).

4.6 Best price guarantee: If you find the same apartment for the same travel dates and the same number of guests, with comparable cancellation terms, on another publicly accessible website (e.g. Booking.com) at a lower total price, we refund the difference. The following conditions apply:

• You tell us about the lower price before you book or within 24 hours of booking, and in any case no later than 7 days before arrival, by email to info@blackeagle-appartements.com, with a screenshot showing the price, date and time.
• At that time, the lower price is available to book without logging in. We compare the total price including all fees, taxes and tourist tax, in euros.
• The guarantee does not cover prices shown only after logging in or only to members of a loyalty or discount programme, vouchers, package deals that include other services, or group rates.

We check the price; if it is confirmed, we reduce the scheduled charge by the difference or refund it to your card.

5. Rates, payment and cancellation

5.1 For every booking, you choose one of the following rates. The last day of free cancellation and the day of the charge are shown to you as specific dates before you book, in the booking confirmation and on your booking page; these dates are binding. All deadlines end at 23:59 Austrian time. "Winter" means arrivals from 1 December to 15 April, "summer" all other arrivals.

Example (Standard), arrival on Saturday 19 December 2026: free cancellation until Wednesday 18 November 2026; card charged on Tuesday 17 November 2026.
Example (Flexible), arrival on Saturday 17 July 2027: free cancellation until Sunday 11 July 2027; card charged on Saturday 10 July 2027.

5.2 Short-notice bookings:

• If you book a cancellable rate on or after its charge day, the total price is charged immediately at booking. Free cancellation until the date shown still applies.
• The Standard rate can still be booked after its free cancellation has ended, i.e. from the 30th day before the arrival day. Payment is then taken immediately at booking, and the booking can no longer be cancelled free of charge; the booking system tells you so.
• The Flexible rate is no longer offered once its free cancellation has ended.

5.3 Saving your card and authorisation: For the Standard and Flexible rates, your card is saved and verified with our payment service provider Stripe when you book; no amount is charged at that point. By booking, you authorise us to collect the total price from this card on the charge day shown, without any further action on your part. If you pay immediately, the amount is authorised when you book and charged as soon as we confirm the booking.

5.4 Billing after departure: We bill the wallbox charging and any services you order on site after your departure, with an itemised statement by email. By booking, you authorise us to collect these amounts from your saved card; if this is not possible, we send you a payment link. We only collect compensation for damage from your card if you have accepted the amount; otherwise we send you an invoice for it. We do not ask for a security deposit.

5.5 Payment methods: We accept credit and debit cards and the payment methods shown in the payment form (Apple Pay, Google Pay, Link). We do not charge any payment fees. Payment by bank transfer is only possible if we expressly agree to it.

5.6 Failed charge: If the amount cannot be collected on the charge day (e.g. because the card is declined or your bank requires an additional confirmation), we send you an email with a payment link, which you can also use to pay with a different card, and we retry the charge once a day. If the total price has not been paid by the end of the last day of free cancellation, the booking is cancelled automatically and free of charge on the following day; we let you know by email.

5.7 Cancellation by you: You can cancel at any time using the link in your booking confirmation or by email to info@blackeagle-appartements.com. What counts is the time at which we receive your cancellation.

• Until free cancellation ends: We refund everything you have already paid in full (usually nothing has been charged yet).
• After free cancellation has ended, with the Non-refundable rate, or if you do not arrive (no-show): The total price remains payable; we refund the tourist tax immediately. We credit you with what we save because you do not arrive (in particular drinks, snacks and packages ordered but not yet supplied) and with what we earn by letting the same apartment to someone else for the booked nights, up to a maximum of the accommodation price you paid for those nights. We refund this amount to the card you paid with no later than 14 days after the end of the booked period.

We recommend taking out travel cancellation insurance.

5.8 Changing a booking: Once a booking has been made, the travel dates, apartment or number of guests cannot be changed in the booking system. Please contact us; we will try to move your booking, subject to availability, at the prices then applicable. You are not entitled to a change. Until free cancellation ends, you can always cancel free of charge and book again.

5.9 Obstacles to arrival: If you cannot arrive on the arrival day because unforeseeable, exceptional circumstances (e.g. extreme snowfall, flooding, road closures ordered by the authorities) make it impossible to reach Mayrhofen by any route, you do not have to pay for the days on which arrival is impossible; we refund any amounts already paid for those days. Your obligation to pay resumes as soon as arrival becomes possible again, provided this happens within three days. If arrival only becomes possible again after more than three days, you do not have to pay anything for the entire stay; we refund any amounts already paid. If, for the same reasons, you cannot leave on the departure day, your stay is extended for as long as departure is impossible and the apartment is available; for the additional nights, we charge a reasonable price, at most the accommodation price of the Standard rate.

5.10 Invoice: We send you the invoice, showing VAT separately, by email after your departure or, if you wish, as soon as you have paid. For the invoice, we need your name and address; if you book for a company, please give us the company name and VAT ID number before the charge.

6. Cancellation or changes by us

6.1 We may withdraw from the contract if performance becomes impossible due to force majeure (e.g. natural disasters, official orders). In this case, we refund all payments made in full. For automatic cancellation in the event of non-payment, see section 5.6.

6.2 If the booked apartment is not available for an objectively justified reason (e.g. because it has become unusable or has been double-booked due to a technical error), we may provide you with an equivalent or better apartment in our building, if this is reasonable for you. We bear any additional costs for this. If the replacement apartment is not reasonable for you, you can withdraw from the contract free of charge and receive all payments made back. If we are at fault for the apartment not being available, your statutory claims (e.g. to reimbursement of the additional costs of other accommodation) remain unaffected within the limits of section 11.

7. Arrival and departure

7.1 The apartment is available to you from 15:30 on the arrival day. Check-in is contactless with a door code. We send it to you before arrival by WhatsApp to the phone number you gave when booking, or by email if you do not use WhatsApp. You must not pass the door code on to third parties.

7.2 On the departure day, the apartment must be vacated and handed back by 10:00. If you leave later without our agreement, we may charge a reasonable price for the additional use, at most the accommodation price of one more night; we reserve the right to claim compensation for any further loss (e.g. the cost of accommodating the next guest).

7.3 Early check-in or late check-out is possible only once we have confirmed it; we will tell you about any extra charge in advance.

7.4 The apartment remains reserved for you for the whole booked period, even if you arrive late. Please let us know if you will not arrive until after the arrival day.

7.5 If you arrive later or leave earlier than booked, the total price remains payable. We credit you with what we save as a result or earn by letting the apartment to someone else for the nights not used.

8. Guests, children and occupancy

8.1 Each apartment may be occupied by no more than the number of persons stated in the booking system; children and babies count. When you book, you must state everyone travelling with you, and children with their ages. During the stay, at least one adult must be staying in the apartment.

8.2 Children, for the purposes of the booking, are persons aged up to and including 12. We provide baby cots for children up to 2 years at the price shown (currently €25 per cot per night, at most 2 per apartment) if you order them when you book.

8.3 If more persons arrive than were booked, this must be agreed with us in advance. We accept additional persons only within the maximum occupancy and after our confirmation; we charge the difference between the price paid and the price that the booking system shows for the actual number of guests. We may refuse entry to anyone exceeding the maximum occupancy or arriving without our confirmation.

8.4 Guest registration: Under the Austrian Registration Act (Meldegesetz), all guests must register in the guest register no later than 24 hours after arrival and confirm with their signature that their details are correct. For this, we send you an online form before arrival or leave the guest registration form ready in the apartment. Guests who are not Austrian nationals must also give the type, number, date of issue and issuing authority of their travel document; photo ID must be shown on request.

9. Dogs

9.1 Dogs are allowed in all apartments, at most 2 per apartment, and must be stated when you book. We charge €25 per dog per night; we provide a bowl and a dog bed. We do not charge for assistance dogs (e.g. guide, service or hearing dogs). Other animals are not allowed.

9.2 Anyone who brings a dog must keep it under proper control and supervise it during the stay: on a lead in the stairwell, lift, underground car park and ski room, not on beds or sofas, and not left alone in the apartment. Dog waste must be picked up. You must have dog owner's liability insurance or personal liability insurance that covers damage caused by the dog, and provide proof of it on request.

9.3 The contracting party is liable for damage caused by the dog they bring. Normal dog hair is covered by the charge; we charge for any cleaning or repairs beyond that at actual cost. For a dog that was not declared, we charge the fee under 9.1 for the whole stay.

10. House rules and guests' obligations

10.1 The following rules are our house rules and form part of the contract:

• Smoking, including e-cigarettes and shishas, is not allowed in the apartments or in any indoor area of the building (stairwell, lift, underground car park, ski room). Smoking is allowed on your own terrace with the terrace door closed; ash and cigarette ends go in the ashtray.
• Parties and events are not allowed. Only the registered guests may stay overnight.
• Quiet hours are from 22:00 to 07:00.
• Open fires, fireworks, and charcoal and gas barbecues are not allowed in the building or on the terraces.
• Skis, snowboards and ski boots must be kept in the ski room.
• Rubbish must be sorted and disposed of as explained in the apartment.
• On-site instructions for using the equipment (e.g. wallbox, lift, appliances) must be followed.

10.2 Guests must treat the apartment, its furnishings and the shared areas with care and report any damage or defects without delay so that we can fix them. When you leave, hand the apartment back in a tidy condition: dishes washed or in the dishwasher, rubbish taken out. Final cleaning is included in the price; we charge any substantial extra cleaning (e.g. after smoking in the apartment) at actual cost.

10.3 The contracting party is liable for damage culpably caused by them, by the guests travelling with them or by their visitors.

10.4 We may terminate the contract with immediate effect if a guest

• seriously misuses the apartment, makes the stay intolerable for other guests, neighbours or us through inconsiderate, offensive or otherwise grossly improper behaviour, or commits a criminal offence against any of these persons,
• exceeds the maximum occupancy or holds a party and does not stop immediately when asked to.

In this case, the guests must leave the apartment without delay, and the total price remains payable; section 7.5 applies.

11. Liability

11.1 We are liable for damage in accordance with the statutory provisions. If the contracting party is a consumer, our liability for slight negligence is excluded; this does not apply to personal injury. If the contracting party is a business, our liability for slight and gross negligence is excluded, except for personal injury. Your statutory warranty rights remain unaffected.

11.2 We are liable for items brought into the apartment in accordance with §§ 970 ff ABGB (Austrian Civil Code). For money, securities and valuables, we are liable up to the maximum amount stated there, and beyond that only if we accepted them for safekeeping knowing what they were, or if the damage was caused through our own fault or that of our staff. You must report any damage to items you have brought with you to us without undue delay once you become aware of it.

11.3 The underground car park, the outdoor parking spaces and the ski room are not supervised. We are liable for vehicles and their contents in accordance with 11.1 and 11.2. The wallbox may only be used with an undamaged charging cable approved for the vehicle and in accordance with the instructions on site.

12. Set-off and retention

12.1 You can set off claims against our claims only if they are legally connected with your obligation, have been established by a court or acknowledged by us, or if we are insolvent.

12.2 If claims arising from the accommodation contract are outstanding, we have a right of retention (§ 970c ABGB) and a lien (§ 1101 ABGB) over the items brought into the apartment.

13. Deadlines and notices

Notices (e.g. a cancellation by email) must reach us no later than 23:59 Austrian time on the last day of the relevant period. An email is deemed received when it can be retrieved under normal circumstances. A cancellation using the link in the booking confirmation takes effect and is shown immediately.

14. Applicable law, place of jurisdiction and dispute resolution

14.1 The place of performance is Mayrhofen.

14.2 Austrian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

14.3 If the contracting party is a business, the exclusive place of jurisdiction is the court with subject-matter and local jurisdiction for 6290 Mayrhofen. We may also bring proceedings before any other competent court.

14.4 If the contracting party is a consumer, the following applies:

• Proceedings against a consumer whose domicile, habitual residence or place of employment is in Austria may only be brought before the courts of one of these places (§ 14 KSchG).
• Proceedings against a consumer domiciled in another EU member state, Iceland, Norway or Switzerland may only be brought in that state.
• For proceedings against a consumer domiciled in any other state, the court with subject-matter and local jurisdiction for 6290 Mayrhofen has jurisdiction; we may also sue them at their domicile.
• Consumers may sue us at our registered office in Mayrhofen or before any other court with statutory jurisdiction.

14.5 Consumer dispute resolution: We prefer to resolve complaints directly with you: info@blackeagle-appartements.com. We are not obliged to take part in proceedings before a consumer dispute resolution body. If we cannot reach an agreement, the competent body is Schlichtung für Verbrauchergeschäfte (the Austrian consumer dispute resolution body), Mariahilfer Straße 103/1/18, 1060 Vienna, www.verbraucherschlichtung.at; in that case, we will tell you whether we will take part in proceedings.

15. Final provisions

15.1 If any provision of these Terms is invalid, the rest of the contract remains valid. The invalid provision is replaced by the statutory provisions.

15.2 Your booking is governed by the version of these Terms that you accepted when you booked. Later changes apply only to new bookings.

15.3 How we process your data is explained in our privacy policy (www.blackeagle-appartements.com/en/privacy/).