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Frequently asked questions

Good to know before you book.

The questions our guests ask us most, answered briefly and honestly.

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How many people can sleep in each apartment?2–6 guests

Every bedroom has a box-spring bed, and any extra guests sleep on the sofa in the living room.

  • Cosy & Base1 bedroom + sofa bedup to 4
  • Nest2 bedrooms + large sofaup to 5
  • Loft & Home2 bedrooms + sofa bedup to 6

Four adults? Then Loft, Home or Nest will suit you better.

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Can I cancel for free?Up to 30 days before

Yes, up to 30 days before arrival. If you cancel later or don't show up, the full amount is due.

  • When you bookby credit card50%
  • 30 days before arrivalthe rest50%
How far is it to the lifts?On foot

The Penkenbahn is about a 10-minute walk along the river, the Ahornbahn about 15 minutes. Skis and boots stay in the ski room, which has a boot dryer.

Is there parking?Garage included

Yes, every apartment has its own underground parking space, included in the price. The lift takes you straight up. You can charge your EV at the wallbox for €0.40 per kWh. For a second car there's an outdoor space for €15 per night, just mention it when you book.

Is the tourist tax included in the price?Paid on site

No, you pay the tourist tax on site. Everything else is included in the total price. It's €3.20 per person per night, and children are exempt until the end of the year they turn 15.

Is there air conditioning?In BASE N°1 and N°2

Yes, in BASE N°1 and N°2. All the other apartments have a ceiling fan in every room. On hot days in July and August they can still get warm.

Can we bring our dog?€25 per night

Yes, for €25 per dog per night. Just mention your dog when you book.

When can I arrive and leave?15:30 to 10:00

Check-in from 15:30, check-out by 10:00. You let yourself in with a door code, and we send you all the details on WhatsApp beforehand. Arriving late is no problem.

Is the apartment cleaned during my stay?From 4 nights

Staying more than three nights? If you like, we'll clean your apartment for free after the third night. Just let us know. Bed linen and towels are included, but there's no daily cleaning.

What does the apartment come with?Fully equipped

A fully equipped kitchen with a dishwasher, a coffee machine and fresh beans, plus Wi-Fi, a TV, a hair dryer, bed linen and towels. There's no washing machine and no breakfast.

Is it quiet?Soundproof windows

With the windows shut, yes: they're soundproofed. In the apartments facing the street, you'll hear traffic when the windows are open.

How far is it to the centre?A few minutes

Just a few minutes on foot. You pass a bakery, a supermarket and restaurants on the way.

Can I come by train?Yes

Yes, Mayrhofen train station is a few minutes' walk away. The nearest airport is Innsbruck, about 70 km away.

Is November worth it?Quiet weeks

Yes, if you're after peace and quiet. The village is calm, and you can ski on the Hintertux Glacier, about 25 minutes by car.

JosiYour host · Black Eagle

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