Why book direct with us

When you book on our website, you get the Standard rate with free cancellation up to 30 days before arrival, the tourist tax already in the total, a welcome gift, and our best price guarantee: if the same stay is cheaper on a public website such as Booking.com, we refund the difference. We do not print a fixed "X % cheaper" figure here, because portal prices change from day to day and depend on whether you are logged in; the guarantee covers you either way.

Direct booking in short

What you book

Your contract is with us, Rocket Immo & Management GmbH, the company behind Black Eagle Luxury Appartements, and not with a platform. You choose your apartment, dates, rate and extras (a dog, a second parking space) on our booking page and see the full total, the last day of free cancellation and the day we charge your card before you confirm. Those dates are binding and also appear in your confirmation.

Included in every apartment: your own underground parking space with a lift to the apartments, a fully equipped kitchen, Wi-Fi, bed linen and towels, and a free clean after the third night if you stay longer than three nights and ask for it. Not included: breakfast and daily cleaning.

Choose your rate

Winter means arrivals from 1 December to 15 April. If you book a cancellable rate after its charge day, we take payment at booking, and free cancellation still applies until the date shown.

An example from our Terms: you arrive on Saturday 19 December 2026 on the Standard rate. You can cancel free of charge until Wednesday 18 November 2026, and your card is charged on Tuesday 17 November 2026. If you are flying in, that means you can hold the apartment while you watch flight prices, and nothing is paid until about a month before you travel.

How the best price guarantee works

If you find the same apartment, for the same dates and the same number of guests, with comparable cancellation terms, at a lower total price on another publicly accessible website, we refund the difference. The rules, word for word in our Terms (section 4.6):

• Tell us before you book or within 24 hours of booking, and no later than 7 days before arrival, by email to info@blackeagle-appartements.com, with a screenshot showing the price, date and time.
• The lower price must be bookable without logging in. Member-only prices, vouchers, packages with other services and group rates do not count.
• We compare total prices in euros, with all fees, taxes and tourist tax.
• If we confirm the lower price, we reduce your scheduled charge by the difference or refund it to your card.

Direct or Booking.com: how to compare fairly

Our apartments are also listed on Booking.com, so you can compare the same stay yourself. Three things make the comparison fair:

1. Same cancellation terms. Compare our Standard rate (30 days) with a 30-day rate there, and our Non-refundable rate with a non-refundable one.
2. Totals, not nightly prices. Our total already contains the tourist tax. Look at the final total, with every fee, on both sides.
3. Logged out. Portals can show member prices only after you log in; our guarantee is based on what anyone can book.

On a portal booking, the portal takes payment on its own terms and its cancellation rules apply. On a direct booking, our Terms apply and you deal with us from the first message.

Questions